If you have any questions while preparing art please contact us for assistance. That said here are a few basic pointers: Make sure the template is on a separate layer.…
Category: FAQ
The PDF format limit’s our ability to fix and check your files. The files are prone to several major issues that can impact your final product. These include: Fonts and…
We do accept PDF files but would greatly prefer the native layout files as well.
QuarkXPress (version 10) .QXD, .QXP Adobe Creative Cloud (InDesign, Photoshop, Illustrator) .INDD, .AI, .PSD, .PDF, .EPS, .TIF and JPEG If supplying your final artwork as Adobe Photoshop files, please save…
A to Z Preflight Operators WILL check your Art files to ensure: Images are 300dpi and above Bitmap images are at least 1200dpi Color mode is CMYK or greyscale The…
We stand behind our products and service 100%. Please get in touch with your production and sales contact straight away to discuss the issue. Please be prepared to send photos…
If the damage is visible upon receipt, please sign for the product as DAMAGED. Regardless, get in touch with us right away and send photos of the damaged product, photos…
Yes, we are happy to do so. Please reach out to your production manager to confirm specific shipping instructions.
We work with a variety of carriers to ensure the best pricing and time-in-transit. Domestically, we ship via UPS, FedEx, or freight (for larger shipments on pallets). Internationally, we ship…
The IPR/IRMA form is a standard anti-piracy document that must be supplied for all CD, DVD, and Vinyl content. It essentially confirms that you are the sole owner of all…